Event Executive – Guest Services

Closing date for this position is October 2023


Performance54 (‘P54’) is an energetic, innovative and award-winning golf marketing agency, with a client base throughout Europe, the Middle East, US and Asia. Specialising in sponsorship strategy and activation, tournament promotion and management, PR and communications, and destination marketing, the Performance54 team is trusted by some of the world’s best-known brands.

Since being founded in 2015, P54 has become known as one of the UK’s fastest growing private companies, becoming the first sport marketing agency to feature in the top-15 of the Sunday Times Fast-Track 100 in consecutive years (2019: #4, 2020: #12) and in 2020 was awarded ‘Golf Business of the Year’ at the World Golf Awards.


Reporting into the Events Manager and Guest Services Director, the Events Executive will be responsible for assisting with the day-to-day management of Guest Services for the company’s international portfolio of professional Tour events. Responsibilities will include assisting with; the guest management systems; ordering and distribution of gifts; accommodation and transport logistics; planning and execution of special events; the delivery of exceptional hospitality experiences and understanding sponsor and rights-holder requirements to feed these into the wider team.

The Events Executive must boast strong personal motivation, and be comfortable working remotely and unsupervised, and can assist with the management of multiple projects simultaneously. A keen eye for detail and ability to work to tight deadlines, with excellent communication skills are essential. Tasked with delivering core aspects of the events, and supported by Senior Performance54 Management, the Events Executive must be comfortable managing a variety of relationships and have the flexibility to travel internationally, and the ability to work in different cultures.


  • Reports to and supports the Events Manager and Guest Services Director
  • Assist in the management of the Guest Management system and Guest Programs
  • Assist in the management of Sponsor and Rights Holder guest requirements and work with the relevant team members to create an extraordinary guest experience. Including but not limited to:
    • Development of the Guest Management System
    • Understanding all guest travel and accommodation plans
    • Gifting requirements
    • Accreditation requirements and distribution
    • Pro-Am and Special Events attendance
  • Assist in the management of accommodation contracts and bookings for selected guest groups
  • Assist in the creation of extraordinary guest experiences at all contracted hotels, ensuring all guests have an enjoyable experience from check-in to check-out
  • Support co-ordinating with the wider team to arrange welcome desks and hotel branding
  • Assist in the management of event catering and hospitality offerings with the support of other Event Mangers/Executives
  • Assist in the management of Special Events and Private Functions to create an extraordinary guest experience. Including but not limited to:
    • F&B requirements
    • Planning documentation
    • Liaising with suppliers and support staff
    • Floor plans, AV, branding, and staging
  • Assist in the management of all ground transport including but not limited to:
    • Airport procedures (customs, meet & greet)
    • Airport transfers
    • Car hire management
    • VIP chauffeur services
    • Shuttle transfers between event locations (routing and schedules)
  • Work closely with other Events Executives and Managers to ensure alignment across all Guest Services
  • Assist with sourcing, negotiating and contracting 3rd party suppliers to support all guest services
  • Liaise with other departments to ensure there is alignment with the overall Guest Experience and management of events budgets
  • Be an excellent team player and all-round professional


  • Good written and verbal communication skills
  • Good attention to detail
  • Great organisational and time management skills
  • Sound decision-making skills
  • Good leadership and motivational skills
  • Great interpersonal skills
  • Ability to build strong working relationships across all levels of the business
  • Strong work ethic with the ability to work unsupervised
  • Be flexible, adaptable, and open minded to new tasks and challenges
  • Proficient with Microsoft Office 365


  • Reporting to the Events Manager and Guest Services Director
  • 33 days Annual Leave (Inc. Public holidays)
  • Travel Insurance
  • Staff kit supplied
  • Employee Assistance Program (EAP) via Health Assured
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